First Bank has assured customers that its upcoming transition to a new cloud-based procurement and financial platform will not disrupt banking services, News About Nigeria reports.
On Thursday, the bank announced plans to move to a new platform as part of efforts to enhance operational efficiency and service delivery.
Following concerns that the migration could lead to service disruptions, similar to those experienced by other banks recently, First Bank’s Group Head of Marketing and Corporate Communications, Folake Ani-Mumuney, clarified that the changes will only affect the bank’s platform for suppliers.
In a statement, Ani-Mumuney explained that the transition, scheduled from October 26 to November 3, 2024, relates solely to the bank’s supplier platform and will not impact customer transactions or banking operations.
The new system is set to go live on November 4, 2024, providing improved capabilities for managing supplier relationships.
The statement read, “First Bank, West Africa’s premier financial institution and financial inclusion services provider, has announced that it will be transitioning from its current I-Supplier Platform (an automated platform that connects the bank to suppliers) to a new Cloud-based supplier platform (world-class platform for managing the bank’s suppliers), which will provide additional capabilities and benefits for our vendors.
“This transition relates to the bank’s platform with suppliers only. It does not affect its banking systems, customer transactions, channels, etc.
“The supplier platform update, which is part of First Bank’s continuous investments in improving operational efficiencies and service experience, will be from Saturday, October 26, 2024, to Sunday, November 3, 2024, while the new cloud-based Supplier platform will be live on Monday, November 4, 2024, and normal activities will resume.
“During this period, suppliers will not be able to use the bank’s supplier platform. However, rest assured that First Bank’s supplier platform system will be open thereafter.”
