Zenith Bank announced on Thursday that it has made progress in resolving the technical issues that disrupted its banking services for more than 48 hours, News About Nigeria reports.
The bank, in a statement shared via its official X (formerly Twitter) account, assured customers that transactions across its various channels have now resumed.
Apologising for the inconvenience caused, Zenith Bank explained that the service disruptions were part of an ongoing information technology (IT) upgrade aimed at enhancing customer experience.
The bank confirmed that customers can now carry out transactions using their debit cards, mobile apps, internet banking, and through its agents nationwide.
However, the bank hinted that the IT upgrade is still in progress, stating it has made “significant progress” but stopped short of confirming that the process is fully complete. The bank’s statement read:
“We sincerely apologise for the service disruptions you experienced recently on our banking channels. This was due to an information technology upgrade aimed at improving the quality of service we provide. We have made significant progress with the upgrade and you can now perform transactions conveniently. You can also visit any of our branches nationwide to perform your transactions.”
The disruption, which started on October 1, lasted longer than initially expected.
The bank had informed customers that routine maintenance would briefly affect services but promised a return to normal operations by 2:30 pm on the same day.
However, services remained unavailable for over 48 hours, leaving many customers, especially salary earners, unable to access their funds during the period of salary payments.
Reports suggest that the bank may be undergoing more than just routine maintenance, with speculation that Zenith is migrating its core banking platform from Phoenix, developed by Finastra, to Oracle’s Flexcube, a system used by many Nigerian banks.
The bank has neither confirmed nor denied these claims.
